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Privacy Policy

Last updated: 16/01/2026]

WYLDE HEARTS CO (“we,” “us,” “our”) is committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from www.wyldeheartsco.com (the “Site”).

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: WYLDE HEARTS CO
Location: England, United Kingdom
Email: wyldeheartsco@gmail.com

We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect the following information when you use our Site, create an account, make a purchase, or contact us:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers; we do not store card details)

  • Order history

  • Account login details

  • Communications with us (emails, messages, agreements)

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Deliver physical products

  • Provide digital products and services

  • Manage customer accounts

  • Communicate regarding orders, services, or enquiries

  • Issue invoices and service agreements

  • Comply with legal and tax obligations

We only collect and use data that is necessary for legitimate business purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Legal obligation

  • Legitimate business interests

  • Consent (where required)

5. Shipping & Delivery Information

To fulfil physical product orders, we collect and use shipping details such as your name, address, and contact information.

  • All items are shipped using tracked and secured delivery services

  • Your shipping information is shared only with relevant delivery providers for the purpose of completing delivery

  • Responsibility for items during transit lies with the transport provider

  • Any loss or damage in transit will be handled by WYLDE HEARTS CO on a case-by-case basis

We do not sell or misuse your shipping data.

6. International Shipping

If you place an order outside the UK, your data may be transferred internationally for shipping and delivery purposes. We ensure appropriate safeguards are in place when this occurs.

Customers are responsible for any customs duties, taxes, or import charges.

7. Services & Agreements

Personal data provided for services (including deposits, agreements, and invoices) is processed in line with written agreements between parties. Deposits are non-refundable as stated in signed agreements.

8. Marketing Communications

We do not send unsolicited marketing communications. If this changes in the future, you will only receive marketing where you have provided clear consent, and you may opt out at any time.

9. Cookies

Our Site may use cookies to ensure functionality and improve user experience. You can control or disable cookies through your browser settings.

10. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and services

  • Maintain business records

  • Comply with legal and tax obligations

When data is no longer required, it is securely deleted.

11. Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Access to personal data is limited to those who need it for legitimate business purposes.

12. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where legally permissible)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at wyldeheartsco@gmail.com.

13. Third Parties

We may share personal data with trusted third parties such as:

  • Payment processors

  • Shipping and logistics providers

  • Professional advisers (e.g. accountants, legal advisors)

These parties are required to handle your data securely and lawfully.

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on the Site.

15. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Email: wyldeheartsco@gmail.com
Business Name: WYLDE HEARTS CO

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